Consultant (Ridgewood)

Compensation

: $103,160.00 - $97,830.00 /year *

Employment Type

: Full-Time

Industry

: Real Estate



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The Consultant manages and executes successful Enterprise Resource Planning (ERP) deployments and fosters strong client relationships. The consultant provides high-level implementation, training, and professional services to a portfolio of assigned clients (including on-site visits as needed) to manage and utilize the business operation functions in Yardi software products.

Responsibilities

  • Performs complex system and business process reviews and other service reviews (on-site as needed) to identify inefficient processes and makes sound recommendations for client productivity gains
  • Trains clients and manages continued software integrations, maintenance, and updates in collaboration with clients
  • Researches, analyzes, and resolves software functionality and reporting problems for clients
  • Uses positive influence with clients to effectively navigate sensitive client objections, communicate complex and/or sensitive messages, preemptively address potential client concerns, build sustaining alliances with clients, and influence positive outcomes through active counsel
  • Enlists support from management and peers to address complex client requests and resolve complex issues
  • Analyzes and interprets client operational needs and determines initial system configuration accordingly
  • Performs or assists with data mapping and conversion, user training, and other services to ensure successful software deployment
  • Determines and documents solutions and best practices to contribute to a solutions repository
  • Advises and institutes best practices relevant to clients in the application of Yardi products
  • Recognizes and refers opportunities to sell products/services to existing clients
  • Provides recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
  • Collaborates internally with analysts, designers, programmers, sales teams, and marketing teams with a focus on meeting client needs and maintaining high-level customer service standards
  • Performs special projects related to department training and client support as well as other duties as assigned under supervision of Manager

**This position requires up to 80% travel**

Requirements

  • Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences or other equivalent relevant experience in the property management industry
  • Five plus (5+) years of experience in software or business process consulting or equivalent consulting experience interacting with customers
  • Three (3) years of experience managing projects on accounting, business process, property management, or real estate software
  • Experience in ERP systems
  • Experience positively influencing clients, peers and management
  • Experience independently managing and resolving a variety client issues
  • Proven ability to manage projects with multiple touch points
  • Proven excellent written and verbal communication skills
  • Proven client-centered commitment and focus
  • Proven ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
  • Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
  • Ability to think and act strategically by visualizing new possibilities, challenging assumptions, and recommending the implementation of new ideas or strategies desired
  • Yardi domain experience a plus
  • Knowledge of property management industry and Yardi's competitors a plus
  • Regular attendance and a regular work schedule are essential functions of this job
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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