What you'll do atJob Role: Senior Product Manager, BackroomPosition Description SummaryThis position is for a Senior Product Manager for Backroom which is part of the Reverse Logistics Product team at Sam’s Club. As a product manager, you will be responsible for the digital solutions that help associates:Receive merchandise from distribution centers and suppliers into its brick and mortar locationsProcess merchandise out of brick and mortar locations to suppliers, return centers, or liquidators Success in this role requires a unique combination of character traits which include:A passion for intuitive, easy to use products designed to make users’ lives easierEmpathy for users which results in a willingness to immerse yourself in associate feedback in order to distill insights and get to the root of problemsA deeply held belief in “technology for good” that allows you to focus on empowering users so they can be more productive with less effortA desire to drive measurable results in terms of operating efficiency or income. A corresponding data-driven mindset that can clearly identify, articulate, and quantify the levers that will improve your product(s)Familiarity with systems-oriented thinking. An aptitude for diving into the interconnectedness of supply chain, inventory, and financial systems as part of building robust and scalable product(s)A desire to work on products that are part of a broader purpose and will drive impact The Senior Product Manager will partner with cross-functional teams of product managers, engineers, UX designers, data scientists, supply chain and field operation to identify opportunities, define requirements, and deliver features that will help Sam’s Club drive operational efficiency and savings. Position Description Sam Walton opened the first Sam's Club in 1983 to help small business owners save money on merchandise purchased in bulk. Since then, Sam's Club has grown rapidly to serve families and entrepreneurs through nearly 600 clubs in the U.S. Sam’s Club offers its members a highly curated assortment of fresh food and bulk merchandise at exceptional value. Additionally, Sam’s Club has been named by Forbes as the most innovative retailer in America. Sam’s Club has launched several innovative technology experiences like Scan & Go, which allows members to skip the checkout line, and Sam’s Club Now, a technology-enabled experimental store in Dallas, Texas. The Reverse Logistics team is modernizing the approach to returns, receiving, and reverse logistics through intuitive, easy-to-use digital products that empower users while also delivering operational savings and efficiency. At Sam’s Club, we have the opportunity to do this at scale so we can make better member experiences, increase user engagement, improve profitability, and reduce landfill waste. To be successful you’ll need to: Be laser focused on getting to the root cause of the problem versus approaching problems with pre-conceived solutionsHave a bias towards action with an eye towards detail. You drive results without being directed. You make sure other team members are aligned and empowered to execute. Your product roadmap supports the reverse logistics product vision and the Sam’s Club strategy, business, and operating modelBe passionate, intellectually curious, and analytically inclined about associate productivity, supply chain, receiving, and claims. You’ll need to frame problems, ask the right questions, draw connections, and measure resultsBe comfortable operating in a matrixed environment with multiple stakeholders. You have the empathy and communication skills to understand differing perspectives so you can articulate and deliver solutions that address the needs of multiple constituenciesBe adept at managing relationships and influencing others at all levels without direct authority. You’re comfortable in ambiguous situations. You exhibit humility and listen to others more than you speakEnjoy the journey of problem discovery, testing, pivoting, and occasional failure. You view failure as an opportunity to introspect and glean learnings In this role you will: Be an individual contributor with broad scope, autonomy, and a focus on delivering impactEvaluate areas of opportunity to save time and money. Articulate the problem(s) and proposed solution(s) to relevant stakeholders and colleaguesApply structured thinking to your problems in the form of journey mapping, value stream mapping, domain-driven design, root cause analysis, and dependency mappingOwn the entire product lifecycle including test and learn goals, MVPs, user stories, sprint execution, launch, and iteration. Develop systemic feedback loops to drive clarity on product iterationCollaborate with cross-functional stakeholders such as other product managers, engineers, and operations across multiple offices and time zonesChampion a product vision and plan with a focus on behavior driven development. Communicate overall vision, iterative learnings, and results across all levels of the organizationTravel up to 25-35% of your time Qualifications: 5-8+ years of experience in product management, industrial engineering, systems engineering, operations consulting, or structured problem solving in the context of technology.Demonstrated track record of aligning to an overarching product vision, using data and analysis to support strategy and prioritization, and day to day product executionStrong user experience, analytics, and technical acumenExcellent interpersonal skills with an ability to work well with highly cross-functional teamsIntellectually curious with a data driven mindset. Experience shipping and iterating based on dataStrong communication skills in both written and verbal formsPreferred Experience: MBA with technical orientation or Industrial and Systems Engineering with a digital product management orientation Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications Bachelor’s degree in Business Administration, Computer Science, Engineering, Communications, or related field and 2 years’ experience in product management, or related field OR 5 years’ experience in product management, or related fields. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Consulting and advising business partners utilizing detailed analysis, Gathering, identifying, defining, and communicating requirements., Leading product or solution development Masters: Business Administration, Masters: Computer Science, Masters: Engineering General
About Sam's ClubSam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
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