Head of User Research (Bronx)
Compensation: $154,115.00 - $161,770.00 /year *
Employment Type: Full-Time
Industry: Scientific Research
At Policygenius, we believe user research is our primary tool to de-risk what we build before we build it, as well as understand and improve its performance after launch. The product & design teams focus nearly 60% of their time on their discovery backlogs; lining up experiments and prototypes in order to validate or invalidate our riskiest assumptions first. Understanding and having empathy for our real, human users is at the center of our approach to building product and were very excited to be expanding the research team! In this role, you will... Report to the Chief Design Officer and partner with the full product team to identify key problems, find the right solutions, and usher them into reality Audit & improve the research capabilities and toolbox of the product & design teams Help designers and PMs conduct & evaluate research within their teams Build out and manage a team of user researchers to increase reach & impact Plan and carry out research efforts for more robust/intensive studies Be the lens through which teams can reframe their core customer problems Help craft compelling stories behind findings and their practical implications Follow & shape research outcomes all the way through into live product Close the learning loop by reconciling new findings and broadcasting them to the team You have... 7+ years of experience conducting user research within product organizations Excited to tackle a monster, consumer-facing challenge being experienced by millions everyday Significantly experienced working with key company stakeholders, and at your best when youre educating teams about user research A proven track record of managing and developing research teams Adept at cross-functional communication A pragmatist at heart, able to balance speed and rigor effectively Comfortable taking the wheel to tackle complex and sometimes ambiguous problems Excited to help shape our research culture here at Policygenius and looking to have one of those Lady & The Tramp spaghetti moments with your next employer You can expect... Company-paid health, dental, vision, life & disability insurance 401(k) plan, FSA & commuter benefits Flexible PTO [for relevant roles] Training, mentorship and coaching from leadership The opportunity to grow alongside a company shaking up a big, old-fashioned industry Fun, diverse, open-minded coworkers Dog companionship About Policygenius Policygenius is America's leading online insurance marketplace. Since 2014, our mission has been to help people get the financial protection they need (and feel good about it). We make it easy for our customers to understand their options, compare quotes, and buy insurance, all in one place. Our CEO and co-founder, Jennifer Fitzgerald, is one of only four women in the US fintech space to raise over $50 million in venture capital funding, and weve helped more than 30 million people shop for all types of insurance, placing over $35 billion in coverage to date. At Policygenius, were proud of building an environment that encourages our teammates to bring their authentic selves to work. Despite rapid growth (weve doubled in size year over year!), weve continuously maintained our inclusive culture through humility, hard-work, and humor, and we're looking for more people with grit, collaborative attitudes, and creative problem-solving skills to join our team. Come see why weve been voted one of Inc. Magazine's "Best Workplaces" two years in a row! Diversity at Policygenius Policygenius believes differences should be celebrated and is committed to building a team as diverse as the customers we serve. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment. As an Equal Opportunity Employer, Policygenius highly encourages applicants from all walks of life. All employment decisions at Policygenius are based on business needs, job requirements and individual qualifications without regard to actual or perceived race, color, sex, pregnancy, sexual orientation, gender identity or expression, age, national origin, political affiliation or belief, religion, disability, uniformed service, marital status or any other status protected by law. Individuals seeking employment at Policygenius are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. 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Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. 1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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