Sr Product Manager
Employment Type: Full-Time
Industry: Advertising/Marketing/Public Relations
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Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
We are reinventing Customer Service at PayPal to help make our services effortless, accessible and essential for today’s customers and to fuel our goal of serving billions of people around the globe. We are creating effortless experiences by being a customer champion in everything we build and deliver to attract, empower, enable and engage people on our platform. We are daring to innovate and committed to partnering across the company to shift from transactional to relational service and to deliver our services consistently with quality and care because we value each customer as if they were our only customer.We are seeking a Product Manager who is passionate about solving customer problems and creating experiences that are elegant and effective. You will own, drive and create world-class customer experiences throughout the lifecycle. With the ability to cut through the noise and focus on what really matters, you will serve as a product owner within an agile scrum team to prioritize the backlog and work on the most impactful features. You are customer-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at scale. In this role, you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results for Customer Service. You must have the ability to succeed in a matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way.
Responsibilities Understand PayPal’s strategic and competitive position to deliver products that are recognized best in class Drive product development to build end to end solutions with a team of world-class engineers and designers. Serve as a product manager supporting Bot and AI automation, Conversational AI, and next gen CS virtual assistants within an agile scrum team Write user stories, prioritize the product backlog, and work closely with engineers on the team Create a deep understanding of our Customers. Analyze current customer experiences to define friction points and create seamless and effortless experiences Develop a product roadmap and work with cross-functional teams (business, program managers, product, development, UX, analytics) to execute on the roadmap Work with Analytics partners to evaluate launch outcomes and ongoing platform performance to help build best in class experiences. Define detailed product requirements and use rapid cycles to iterate and learn Build trust and effective relationships with peers/cross-functional teams and provide leadership across the product, engineering and business teams.
Minimum qualifications: Bachelor's degree in Computer Science or equivalent practical experience 8 years of Product Management or design experience with a focus on internet products and technologies Strong ability to translate product needs to technology and understand technology. Detail-oriented, unfazed by technical detail, committed to flawless execution Ability to participate in technical discussions and help make technical trade-offs Excellent verbal and written communication skills. Team player; ability to interface and build relations at all levels
Preferred qualifications: Certified Agile Product Owner or scrum training Experience developing customer facing products, technologies and platforms in an Online and Digital environment Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment Strong technical leadership, project management, analytical problem solving, and troubleshooting skills Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder group Demonstrated knowledge of SQL/MySQL
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at email@example.com.
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