ServiceNow Developer

Compensation

: $133,295.00 - $154,250.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



ServiceNow Developer will be part of the IT Service Management team, and be responsible for the analysis, design, engineering, development, and implementation of software projects within the ServiceNow enterprise application suite. This role will provide deep knowledge and understanding with core functionality, ITSM applications, ITOM (Discovery), Orchestration, IT Business Management and Security Operations capabilities. The developer will partner in a collaborative team-oriented environment, with multiple cross-functional teams and stakeholders, delivering digital workflows / solutions to transform the business .

ESSENTIAL FUNCTIONS

  • Create and maintain documentation as necessary for comprehensive business process, operational, security audits, business requirements, technical specifications, and system architects.
  • Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 3 support.
  • Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
  • Monitor health, usage, and performance of ServiceNow.
  • Adheres to change management policies and procedures, i.e. thorough testing of changes, new applications and instance upgrades in a non-production environment prior to being released in the production environment.
  • Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
  • Logs technical support incidents, problems and requests into Service-Now.
  • Monitors incidents assigned to the Administrator.
  • Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user.
  • Participates in Problems and Knowledge initiatives and other process improvements.
  • Provides advanced technical support to Support Teams utilizing Service-Now.
  • Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support.
  • Creates and updates incident records in Service-now's tracking system.

Note : This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Analytical Skills - Ability to use thinking and reasoning to solve a problem
  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Communication, Written - Ability to communicate in writing clearly and concisely
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures
  • Decision Making - Ability to make critical decisions while following company procedures
  • Interpersonal - Ability to get along well with a variety of personalities and individuals
  • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
  • Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative
  • Relationship Building - Ability to effectively build relationships with customers and co-workers
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines

Education

  • Preferred Bachelor's Degree in related field or equivalent combination of experience and education
  • ServiceNow System Administration is must and Developer certification is a plus
  • ITIL Certified strongly preferred
  • Advanced training courses/certifications in ServiceNow
  • IT Operations Service Now Administrator Certification preferred

Experience

  • 4 to 6 years of experience with previous development in ServiceNow
  • Three (3) plus years of related experience in Service-Now application customization using client scripts, Business Rules, UI scripts, etc.
  • Experience with Web technologies (SOAP, JSON, XML, HTML, JavaScript, AJAX, and Web Services)
  • Experience with CMDB, Discovery, and integration with other external modules.
  • Experience with ITOM modules (Orchestration, Service Mapping, Event Management) and ITBM modules (Demand, Project, Agile, Managed Documents) and/or familiarity with Project Management fundamentals is a plus.
  • Experience with Web Services integration and Java, JavaScript and Glide
  • Experience in areas preferred: Active Directory; Single Sign-on using: SAML 2.0. & Web Services integrations
  • Experience documenting code and system processes and procedures in a clear manner.
  • Integration experience with Active Directory using methods such as LDAP's

SKILLS & ABILITIES

  • Strong knowledge of ServiceNow data schema and underlying tables with ACLs for various modules.
  • Strong understanding of ServiceNow platform and PAAS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID server.
  • Knowledge and experience with ServiceNow CMDB and Discovery (custom probes and censors)
  • Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTPS, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP]).
  • Strong knowledge of ITIL methodologies and ITSM concepts.
  • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
  • Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to talk or hear.
  • The employee is frequently required to use hands to finger, handle, or feel.
  • The employee is occasionally required to stand, walk, and reach with hands and arms and lift.
  • Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Entire work time is conducted in an office environment in a controlled atmosphere building.
  • The noise level in the work environment is usually moderate.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor.

Logisticare is an Equal Opportunity Employer



Job Requirements:
  • Strong knowledge of ServiceNow data schema and underlying tables with ACLs for various modules.
  • Strongunderstanding of ServiceNow platform and PAAS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID server.
  • Knowledge and experience with ServiceNow CMDB and Discovery (custom probes and censors)
  • Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTPS, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP]).
  • Strong knowledge of ITIL methodologies and ITSM concepts.
  • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
  • Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers

Associated topics: assistance, deskside, desktop, information technology support, service, technical, technical support, technician i, technician ii, technician iv * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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