Digital Solutions Specialist
Employment Type: Full-Time
Industry: Advertising/Marketing/Public Relations
Job Title: Digital Solutions Specialist
Duration: Permanent/ Direct Hire
Location: White Plains. NY
The Digital Solutions Delivery Specialists are responsible for supporting the Manager Digital Worker Program to achieve the mandate of using technology to enhance employee decision-making in the plant, field, and office. These roles manage the delivery of products and solutions that make up the Digital Worker Program, are responsible for coordinating the delivery of services to Operations customers, and develop and execute activities related to end-to-end project management, as well as monitor, manage and report on execution of deliverables. They have full ownership and management of deadlines, budgets, and activities across the program. They also serve as Product owners throughout the Life-Cycle of the specific Products for which they are accountable.
Responsibilities Develop and plan resource allocation and distribution, including employees, equipment and other resources. Manage vendors working on Digital Worker projects for conceptualizing, planning, designing and implementing the Digital Worker initiatives. Manage a wide range of complex stakeholder relationships and maintain a deep understanding of the needs of stakeholders to ensure all activities deliver the greatest value. Present project updates to Senior Leadership including EMC. Present Program updates to Senior Leadership including EMC in lieu of Program Manager. Monitor product O&M and Capital spend to ensure planned resources are available to meet product goals. Create communications and training plans for Digital Worker Products and Projects working with the larger team.
Knowledge, Skills and Abilities Demonstrated expertise and understanding of project/program management techniques and methods. Demonstrated knowledge of digital worker ecosystem of tools and solutions. Demonstrated knowledge Site Operations and its component business units, including work functions, roles, schedules, dependencies, and tools. Demonstrated understanding of the power plant working culture; ability to shape change management approach to account for unique cultural particularities. Ability to manage a wide range of complex stakeholder relationships and have confidence in challenging the status quo and building trust with internal customers, i.e., internal maintenance and support staff at sites. Ability to work in complex multiple stakeholder environments, and complete plans on schedule. Ability to understand technical issues in collaboration with engineers and other Utility Operations technical specialists. Demonstrated knowledge of Digital Worker solutions and IT/OT principles and practices, industry standards, procedures, and trends, coupled with good understanding of policies, operations, and objectives. Demonstrated knowledge of NERC CIP standards and compliance requirements. Familiarity with specifications and quality assurance requirements for new products, materials, and equipment and systems used in the electric utility industries. Excellent knowledge of power generation and transmission, IT/OT, and operational systems. Ability to effectively communicate/collaborate with technology experts and subject matter experts. Excellent analytical and problem-solving skills. Ability to drive innovation and manage project execution. Excellent written and oral communication skills. Invested in customer success and driven to continuously improve customer service and user experience to drive value for the end user.
Education, Experience and Certifications Bachelor’s Degree in Electrical Engineering, Industrial & Systems Engineering, Business Administration, Computer Science, or similar studies. Project Management experience within a Technical/Data Transformation environment, preferred. 4+ years of experience in the Power Industry, preferred. PMP certification, preferred. Experienced in management and oversight of technical contractors/consultants, and formulating recommendations to Digital Worker Program Manager. Experience working in a Union environment, preferred.
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