Serve as Segment manager and product owner for end-to-end user experience for Business Banking digital capabilities for Cash Management clients.
Work with and support area product owner and feature product owners and other product groups teams to build out the customer experience, create feature requirements, prioritize backlogs, identify and solve potential roadblocks, and manage the evolution of servicing including messaging and support functionalities on Chase Business Online and Mobile.
Engage with cross-functional partners across the organization to lead, align, and maintain productive partnerships throughout the lifecycle
Assist with customer research to continually vet and develop the customer experience with a customer first focus
Identify and analyze ongoing gaps, optimizations and future opportunities
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.
Work closely with Segment lead to understand the Line of Business strategy, products, services, distribution channels, competitors and customers. Understand evolving customer needs, priorities and buying behaviors to identify opportunities to develop and improve digital products, capabilities and client experience.
Proactively keep abreast of market trends, JPM s digital channels, customer feedback and analytics to inform a strong understanding of the broader business, technology, digital/mobile marketplace.
Partner broadly with the Line of Business to develop and evolve the digital strategy to support business and client priorities. Serve as a digital thought leader/subject matter expert to the business for both capabilities and technical feasibility. Develop a point of view around technologies, tools, competitors, potential partners.
Work closely with Segment lead to Develop and champion short and long term Digital product and channel vision and strategy for the Line of Business. Translate the strategy into a multi-year roadmap with supporting businesses cases.
Work with Design and Product to consolidate and integrate product requirements from across JPM s wholesale businesses and prioritize investments.
Partner with Digital Product Management and Design to translate customer and business requirements into use cases and stories to guide product design and development for programs that cut across different businesses and channels.
Work closely with the Line of Business to ensure all operational impacts are identified and addressed before deployment - Marketing, Readiness, Service, Support, Legal, Risk, Compliance and Controls.
Support an operational cadence (business reviews, governance) with the Line of Business and partner functions to prioritize and manage digital roadmap delivery.
Manage Line of Business specific Digital projects and programs and serve as an advocate for the Line of Business digital agenda
Leverage customer experience, data and metrics to support decision making and product and channel strategy
Develop and maintain appropriate controls and governance. Identify, manage and mitigate current and emerging risks.
Define, track and realize key digital performance metrics client experience, on-time/on-budget delivery, quality, operational performance etc
Develop and maintain strong and working relationships in the Line of Business (Strategy, Product, Transformation, Technology, Control partners, Finance), Partners and across Digital (Design, Platform, Technology, Product, Channel and other Digital Domain managers.)
The individual assuming responsibility for the Digital Product Manager role should have an outstanding track record in:
Developing ideas, conducting user testing, prototyping the solution to move to product stage
Delivering innovative product designs and features to improve client loyalty and profitability.
Tracking and analyzing client, market and competitive solutions, including potential threats and opportunities;
Creating strategy documents and product plans;
Building business cases and analyzing ROI;
Authoring themes, epics, stories and managing to release schedule for market impact
Building relationships and partnering with internal and external groups.
8+ years of product management or relevant experience as well as record of individual technical achievement
Preferred background in development of messaging and support capabilities in web and mobile channels
Expertise in defining and building out product roadmap and business cases;
Thorough understanding of financial modeling, forecasting and tracking as it relates to product delivery;
Experience with bringing together cross functional teams and leading execution in an agile delivery model;
Experience in Small Business and/or Middle Market Financial Services product management (payments, lending, deposits)
Experience in management consulting/strategy development
Ability to influence stakeholders with diverse points of view;
Structured thinker, effective communicator with excellent written communication skills;
Proven track record of delivery and new product feature creation;
Ability to prioritize projects and efforts according to business need and industry trends;
Familiarity with the business services and offerings associated with Chase;
Ability to influence people at all levels across a broad variety of job functions
Demonstrated ability to manage tight delivery timelines and calmness under intense pressure;
Commitment and self-motivation suitable to a start-up team;
BS or MS in Business Management or comparable field of study;
Demonstrable experience working in retail banking, payments, e/m-commerce, online and mobile platforms;
Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus.
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