Head of Operations (New York)


: $138,636.67 - $91,330.00 /year *

Employment Type

: Full-Time


: Information Technology

Head of Operations at Marketing/Communications Company in New York City, New York, United States

  • Information Technology
  • Marketing/Communications Company
  • New York City, New York, United States
  • 11/15/19

Job ID: 132124

Job Description

Provide exceptional IT Services to attorneys and staff

Provide Active Directory Maintenance (add, remove, and modify objects in AD)

Create users in Exchange, MDM platform and configure mobile devices

Image Workstations and deploy software package using SCCM

Provide conference system support for meetings and video conferencing

Support Windows hardware and software

Respond to support requests on a daily basis

Perform analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users


Bachelor of Science degree in technology-related field, or an equivalent combination of education and work experience

3+ years prior Deskside support experience

5+ years experience in law firms or in the litigation support industry

Superior communication skills, both written and verbal

Demonstrated experience in providing exceptional client service

Ability to operate in a dynamic, fast-paced environment

Experience with Microsoft Active Directory and mobile devices

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7/10)

Knowledge of Microsoft Office 2010; certification is preferable

Ability to create and modify user accounts, groups and DLs in Active Directory

Ability to work in a team-oriented, collaborative environment

Ability to quickly diagnose and fix problems

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Associated topics: client, consultant, courtroom, family law, firm, law office, legal affairs, litigate, litigating, litigation attorney * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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