General Manager - Product Supply
Employment Type: Full-Time
Industry: Advertising/Marketing/Public Relations
General Manager – Manufacturing / Production Manager / Chemical / Pharmaceutical / Consumer Goods
The General Manager is accountable for the overall operational success of assigned service locations including associate performance, meeting client expectations, fiscal management and productivity outcomes. Essential Functions: Leading the Business Assures implementation of laboratory policies, procedures and safety standards. Develops and assesses operating procedures and processes that meet productivity standards. Establishes and implements departmental policies, productivity goals and metrics. Exercises sound decision-making that positively impacts the lab/team and is in the best interest of ATL, the associate and the client. Collaborates with client account management teams to assess customer needs and plan operations. Develops strategies to identify additional ways ATL can exceed client expectations. Establishes and maintains professional business relationships. Creates and implements performance standards and measurements. Supports laboratory management teams to implement corrective actions for associate performance issues. Lead operations while maintaining a budget Identifies and recommends strategies to mitigate areas of risk. Demonstrates and promotes company culture, mission and values. Leading Others Manages operational and associate activities of the service location including performance evaluations, recruiting & selection, associate engagement and career development. Leads by example through exemplary practices of safety, service, presentation and efficiency. Fosters a positive and safe work environment, adhering to safety standards at all times. Leads with a positive attitude and demonstrate commitment to associates. Ensures escalated associate performance concerns are addressed in a fair and consistent manner; provides support to manager to implement appropriate level of corrective action. Inspires and motivates staff to go above and beyond to exceed client expectations. Identify ways to remove barriers and operational improvements so associates can better meet client expectations. Provides ongoing performance feedback, coaching, training and development for managers and associates. Leading Self Leads by example according to the service standards of ATL’s leadership framework. Uses effective communication to relay information using the ATL brand voice which is optimistic, approachable and wise. Identifies and appropriately addresses actions that do not align with our culture, framework and values to ensure a positive work environment. Assesses situations, seeks to understand and gathers all relevant facts to determine best course of action to resolve problems. Fosters a positive and safe work environment. Utilizes critical thinking to find solutions to complex problems. Serves as a culture champion that cares intensely about ATL’s success. Exhibits a professional demeanor and appearance at all times. Requirements: Bachelor’s degree in science or closely related field or combination of education and professional experience required. At least 8 years of professional experience in an operational leadership or supervisory position required. Experience from one of the following areas preferred: Consumer goods manufacturing, chemical manufacturing, pharmaceutical manufacturing or any industry in which raw materials must first pass through a certification process. Demonstrated experience and strong ability to lead and develop managers. Experience managing a 24/7 production environment. Experience leading front-line managers preferred. Experience in GMP or cGMP laboratory setting preferred. Exceptional problem solving and conceptual thinking abilities required. Excellent written and verbal communication required. Strong client service orientation required. Experience building, coaching and developing teams. Strong business acumen. Ability to assess and prioritize highly complex projects while meeting deadlines.
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